Terms of Service for ServicePro.my
Effective Date: 26-March-2026
1. Acceptance of Terms By accessing ServicePro.my and utilizing our WhatsApp booking integration, you agree to comply with and be bound by these Terms of Service. If you do not agree, please do not use our booking system.
2. Description of Service ServicePro.my operates as a lead generation and routing platform. We connect prospective customers seeking hygiene and cleaning services (such as sofa, mattress, and carpet cleaning) with our network of verified, independent service partners operating across Malaysia.
3. User Responsibilities When submitting an inquiry via WhatsApp, you agree to provide accurate and complete information regarding your service needs and location. This ensures our automated system can accurately route your request to the correct regional service partner.
4. Service Fulfillment & Liability While ServicePro.my facilitates the connection, the actual cleaning services are performed by our independent service partners. ServicePro.my is not directly liable for the quality of the physical cleaning services rendered, property damage, or scheduling disputes that arise after the initial connection is made. All service guarantees and warranties are held by the specific partner assigned to your booking.
5. Communication By initiating a WhatsApp message to our business number, you consent to receive automated operational messages regarding your inquiry, as well as follow-up communications from the assigned service partner.
6. Governing Law These terms are governed by and construed in accordance with the laws of Malaysia.
7. Contact Us For any questions regarding these Terms, please contact us via our official WhatsApp business number.